Refund policy
We hope you love your Tiny Caravan Living order. As our products are printed or embroidered to order, we ask that you check product descriptions, sizing and your chosen options carefully before placing your order.
This policy does not affect your statutory rights.
Change of mind and cancellation
If you are purchasing from us online as a consumer and your order is eligible for cancellation, you have the right to cancel your order without giving a reason.
For goods, the cancellation period ends 14 days after the day you receive your order. If items from the same order are delivered separately, the cancellation period generally ends 14 days after the day you receive the final item.
You may also contact us to cancel an eligible order before it has been delivered.
To exercise your right to cancel, please contact us at jen@tinycaravanliving.co.uk with your name and order number and clearly tell us that you wish to cancel your order.
Once you have notified us of your cancellation, eligible goods must be returned to us within 14 days.
Please contact us before returning anything so that we can provide the correct return instructions and return address.
Please do not return products directly to our print or fulfilment partner. Items returned without contacting us first may not reach the correct return location.
Unless the goods are faulty, damaged, incorrect or not as described, you will be responsible for the cost of returning the goods.
Returned goods should be kept in good condition and should not be handled beyond what is reasonably necessary to establish their nature, characteristics and suitability. We may make a deduction from the refund where the value of the goods has been reduced as a result of unnecessary handling.
Personalised or bespoke products
The statutory right to cancel may not apply to products that are made to your individual specifications or clearly personalised for you.
Where an item is excluded from cancellation rights because it is personalised or bespoke, this will be made clear where appropriate before purchase.
This exception does not affect your rights if an item is faulty, damaged, incorrect or not as described.
Faulty, damaged or incorrect items
Please inspect your order when it arrives.
If your item is faulty or damaged, or you have received the wrong item, please contact us as soon as possible at jen@tinycaravanliving.co.uk.
Please include your order number, a description of the problem and photographs of the item where possible. This will help us assess the issue and arrange an appropriate resolution.
Please do not return a faulty or damaged item unless we ask you to do so.
Nothing in this policy affects your statutory rights in relation to goods that are faulty, not as described or otherwise fail to meet the requirements of applicable consumer law.
Exchanges
We do not operate a direct exchange service.
If you would like a different size, colour or product, please contact us first. Where your original item is eligible for return, you can return it in accordance with this policy and place a new order for the item you would prefer.
Refunds
Once we receive your returned goods, or satisfactory evidence that they have been returned where applicable, we will process any refund due in accordance with your statutory rights.
Eligible refunds will be made to your original payment method.
Where you exercise your statutory right to cancel an eligible order, we will also refund the standard outbound delivery charge where required by law. Any additional amount paid for an upgraded or more expensive delivery service may not be refundable.
Please remember that your bank or payment provider may take additional time to process the refund after we have issued it.
If you have any questions about a return, cancellation or refund, please contact: